After-Sales Service Guide

Learn about the after-sales support methods for AdGuard Private Service, including technical consultation, troubleshooting, and other service contents.
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Service Features

We adopt a no-registration design to protect user privacy:

  • No need for users to register an account
  • No collection of personal information
  • Service voucher obtained immediately after payment
  • Completely anonymous service experience

Service Content

  1. Technical Support

    • Installation and configuration guidance
    • Troubleshooting assistance
    • Consultation on feature usage

  2. Service Assurance

    • 24/7 fault response
    • Service availability assurance
    • Rule update maintenance

Contact Methods

WeChat Support

  • WeChat ID: adguard6688
  • Service hours: Weekdays 9:00-18:00
  • Response time: Usually within 2 hours

Email Support

  • Email: service1@adguardprivate.com
  • Email subject: Please specify “AdGuard Service”
  • Response time: Within one business day

Service Voucher

After purchase, you will receive:

  • Management backend access link
  • Exclusive username and password
  • Configuration guide document

Privacy Protection

We value user privacy:

  • No collection of user personal information
  • No sending of marketing emails and text messages
  • Strict adherence to Privacy Policy